Last updated 22 August 2018
personal information that we collect
The personal information that we collect may include your name, address, email, telephone number and any other personal information you ask us to hold on your behalf. We collect personal information through phone calls, form enquiries, emails, reservations, meetings, quotations, orders, bookings and contracts.
how we use your personal information
We use your personal information to provide services, carry out contracts, complete/send out orders, and to meet our legal, accounting and tax obligations. At the point we determine there is no longer a requirement to hold your personal information, it will be either destroyed or securely isolated and protected from any further processing. Unless required to do so by law we will not disclose, sell or share your personal information without your consent.
You have the right to request any personal information that we process or hold about you, together with the reasons for processing, how long we intend to hold it, and to whom we disclose it to. You also have the right to ask us to correct any incorrect personal information that we hold about you, or to erase it, unless there is a valid or legal reason for not doing so. In certain circumstances you have the right to data portability of your personal information and to be informed of our automated decision-making.
sharing your personal information
We use the following services and business functions.
Google Analytics – We use Google Analytics on our website and follow Google guidelines to implement anonymous reporting of site usage. Our current data retention setting is 26 months. Read a technical explanation of how Analytics anonymizes IP addresses here. If you would like to opt-out of Google Analytics monitoring your behavior on my website please use Google Analytics Opt-out.
Website Forms, Emails & Contact Information – Information submitted through forms on our website, as well as other email communications and contact information are hosted by Microsoft Office 365. This data is only kept for customer service purposes and is never used for marketing purposes. Microsoft adheres to the principles of the EU-U.S. & Swiss-U.S. Privacy Shield and you can see their Privacy Statement here: Microsoft Privacy Statement.
Checkatrade – We use the trade directory and feedback services of Checkatrade. You can see their Privacy Notice here: Checkatrade Privacy Notice.
third party websites
We take appropriate technical and organisational measures to protect and secure your personal information, including need-to-know access control, encryption, firewalls, anti-virus, two-factor authentication where appropriate, and SSL/HTTPS protocol.
lodging a complaint
If you wish to raise a complaint regarding our processing of your personal information, you can do so at the ICO (Information Commissioner’s Office) – https://ico.org.uk/concerns/.
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